Sony VAIO VGN-FW510F/B 16. 4-Inch Black Laptop
March 9, 2010 · Posted in Laptop
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My wife & I bought this laptop from Amazon on November 4 to replace a 10 year old Thinkpad & supplement another 2 year old SONY laptop we own. We are very pleased with the new laptop. It is attractive, easily portable despite its screen size, & appears to have been manufactured with high quality parts & standards, We use it primarily for internet search & email, & are pleased with its speed & ease of use. We have not found Windows 7 to be the great leap forward that most seem to believe, but that is probably because we don’t use many of its features. . . . . . . . We have rated the new laptop only 3 stars because we believe that many who buy a SONY [at a premium price] expect more in the way of after-the-sale service than they would from most other brands. Unfortunately, that has not been our experience. Recently, our 2 year old SONY laptop suddenly developed wide white lines on its screen which made it unuseable. Although the warranty had expired, we thought it was reasonable to ask SONY if it would help with repairs, particularly after learning that other owners had experienced similar problems. After a series of exasperating & unproductive emails with SONY service, I finally wrote to SONY’s CEO. The employee who responded agreed to pay a portion of our $365 repair cost for a replacement screen installed by a local computer shop. That was more than a month ago. We have never received the payment, and our repeated followup inquiries by email, fax & phone have gone unanswered. . . . . . . We decided to buy the new SONY laptop only after SONY agreed to share our repair costs on the old laptop. Needless to say, had we known that SONY would not follow through on its word, we would not have done so.
I bought a Sony VAIO VGN-FW280J/H 16. 4-Inch Laptop (2. 26 GHz Intel Core 2 Duo P8400 Processor, 4 GB RAM, 7200 RPM 320 GB Hard Drive, BD-RW, Vista Premium) Gray, in May 2009 for the good price of USD 999. 99. I didn’t open the box for about one month, because I have 2 other Laptops an Apple and a HP.
Then I used this Sony for about 2 months as a desktop, but not that much, so I didn’t move or bring this Sony on th go. Then for somehow it builds moisture inside the LCD, I believe due to the hot weather, I contacted Sony Support, they asked me to send the unit to Sony Repair in San Diego which I did and they received the unit on 10. 05. 2009. Yesterday on 10. 20. 2009 at 8 pm I got an email saying that the repair estimate is USD 699. 99 plus tax, whaaaaaat?. . . I called right away asked them to send it back, this is crazy. . .
I just can not believe that this is a SONY, one of the biggest company in electronics/multimedia/movie industry.
I will never ever buy a sony anymore. . .
Below is the email that I got from Sony Repair:
Dear Valued Sony Customer
We have completed the repair estimate for your unit based on the
information you provided us. The estimated charge for your repair is
$699. 99 plus applicable sales tax. Please contact us at your earliest
convenience by phone or email to approve or refuse this estimate. Our
contact information is listed below. To help us expedite your repair
please have your credit card number ready when you call. For your
security we do not suggest including your credit card number in an email
response.
Thank you for choosing Sony and feel free to contact us if you have any
questions regarding your service request.
Customer Information
Notification: 000300006324
Model : VGNFW280J/H
Serial : 28281639-3001748
Sony Service Contact Information
Location: SAN DIEGO, CA
Phone number: (866) 942-9667 9:00AM – 4:00PM PST
I purchased an FW laptop in November 2008 and the keyboard failed in August 2009. Service was responsive and replaced it. In January 2010. , keyboard failed again and Sony will not cover since the computer is “out of warranty”. I have another brand that is still working after 8 years. One year life is outrageous!
Initially I bought this laptop for the HDMI output and video capabilities but after using it, I would not go back to an HP or Dell. This machine has every feature of a desktop with the portability of a laptop. Highly recommend!
Delivered in very short time.
Reacts very accurate, works very well/
It’s a Sony!