Scansnap S300 Adf Clr USB 2.0 Lgl Dupl Scan Del Bund with RACK2FILER

January 6, 2010 · Posted in Laptop 

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One Response to “Scansnap S300 Adf Clr USB 2.0 Lgl Dupl Scan Del Bund with RACK2FILER”

  1. Anonymous on January 6th, 2010 9:46 am

    Great scanner . . . . . but useless warranty and Fuji wants $39 or 10+ days just to fix their defects.

    After just three months of daily usage scanning between 20-40 sheets, we noticed deteriorating scan quality and Fuji TeleSupport determined it was a manufacturers defect. The issue only happened with HIGH RES IMAGES BUT SINCE THE MAJORITY OF OUR USAGE IS Low / Medium Res we could still use it until the refurb /replacement arrived.

    BUT THEY COULDN’T WARRANTY EXCHANGE
    EVEN IF YOU OFFER THEM A CREDIT CARD FOR SECURITY !!!!

    Instead, you have to send yours and pay for original shipping, then wait for at least 10 DAYS OR MORE for THEM TO SEND YOU A REFURB !!!!!

    The alternative is pay them $39 for some hokey warranty extension and they’ll ship A REFURB exchange PLUS YOU STILL PAY THE SHIPPING CHARGES.

    No one there could consistently describe why they had to collect $39 since the stories always changed, they never called back a Supervisor was never available !!!!

    EVEN HP WILL QUICK EXCHANGE A $500+ PRINTER WHEN YOU PROVIDE A CREDIT CARD NUMBER FOR Collateral, but Fuji hates and doesn’t trust ANYBODY. !!!!

    But the scanner and OCR is great.

    Rating: 5 / 5

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